Return & Exchange



Refund&Return Policy

Normally, our return policy lasts until 30 days after receipt. This return policy will come into effect when completing your order. If your request for a refund exceeds the time on the return policy, we will not offer you any refund or exchange, except in special cases.To complete your return, we require a receipt or proof of your order.

Refundable situation and related policy

▸Return policy

Your package hasn't been shipped:
In this circumstance, you can email us to cancel your order by sycary@foxmail.com.
In this way, you will get the total amount you paid the fastest. Please remember do not submit a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund.
Your package is on the way:
In this circumstance, you should email us to intercept your package by sycary@foxmail.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of intercepting the package.
Your package has been received:
we don’t support return without any objective reason.


a. Unopened package(s) with its e-invoice: You will receive a refund for your purchase price and pay us a 10% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.

b. Opened package(s), unused, with its e-invoice, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, and pay us a 20% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.

c. Opened package(s), used, unit no visible wear or damage, within 30 days of shipment with its e-invoice, with all original packaging and materials except the Proofgrade Materials, undamaged: You will receive a refund for your purchase price, and pay us a 30% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
d. Opened package(s), damaged or functional problem, please directly contact us to offer your evidence, our technician will evaluate and offer you the final judgment, as it is our duty, we will assist to fix and be responsible for all fees with our solution.



a. Unopened package(s) within 30 days of shipment with its original receipt: You will receive a refund for your purchase price and pay us a 15% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.

b. Opened package(s), used or unused, within 30 days of shipment with its original receipt, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, and pay us a 20% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
c. Opened package(s), damaged or functional problem, please directly contact us to offer your evidence, our technician will evaluate and offer you the final judgement, as it is our duty, we will assist to fix or resend you the new products.


If you are approved of our policy, your refund will be processed.

PS: The percentage of service fees mentioned above is based on the total price of goods, including tax and freight.

▸Return method

To return your product, please email us(sycary@foxmail.com) to get the shipping address, and we will give you a returned address. Except for quality problems, you will have to pay for your own shipping costs of item returning. Return shipping costs are non-refundable. Depending on where you live, it may take different time for your ordered and exchanged product to reach you. We will also update the tracking number of your order by email so that you can get the logistics information of your package.

 

▸Refund arrival time

After we receive the returned goods and check it over, we will process the refund and send you the relevant proof by email, which usually takes 3-5 business days to process. All refunds are in US dollars. When the refund will reach your account also depends on the efficiency of your paying bank. If you haven't received your refund for a long time after we process your refund, please check with the paying bank.

Please contact us to process return and refund instead of opening a chargeback, as the dispute is open, your original payment will be blocked by the bank or Paypal( depends on your payment method), we can’t process the refund to your account until the dispute is ended which will make the refund longer process longer.

Non-refundable situation

Only regular-priced items can be refunded, all discounted products can’t be refunded.
All pre-sale products can’t be canceled after 24 hours, as your order had been submitted to our factory to process the produce.
Exchanging products that have been received is not allowed in normal situations.
goods after 30 days of shipment or print more than 50 times are no longer eligible for return.
Package with visible wear or damage is unable to be returned.

If there are special circumstances, please email sycary@foxmail.com for help.


Exchange Policy

Normally, our exchange policy starts when you receive the goods and ends 1 month after receipt.

▸Exchangeable Situation

If you find any manufacturing defect, malfunction, or parts missing after receiving your machine, and we technician confirms that the issue is covered by the warranty and cannot be fixed, you will be able to request an exchange service.

Exchange terms

Within 7 days of receipt of the purchased product:
you can request an exchange product. we will cover the cost of shipping to and from your location.

More than 7 days of receipt of the purchased product:
You can choose a warranty service or a paid exchange product.

⦿ Between 7 days and 15 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs.
⦿ Between 15 days and 30 days of receipt: you will need to pay us 20% service fee and be responsible for return shipping costs.
Note: The percentage of service fees mentioned above is based on the total price of goods. If you require an exchange machine that costs more than you paid for, you'll have to pay the difference.

Exchange method

To exchange your product, please email us (sycary@foxmail.com) to state your situation first. Please do not return your goods directly, and we will not be responsible for the lost items in this case.

Exchange arrival time

It usually takes 7-15 business days to process the exchange, and the transportation time depends on the distance and logistics. If you need to pay for some fees, we will ship your exchange machine after the payments arrive on our account.

▸Non-exchangeable situation

You cannot request an exchange service if

The product has been received for more than 30days.

Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).
The product received fails to be sent back to us within seven (7) calendar days after we confirms the replacement request.